Frequently asked questions
Production
What should I pay attention to when using an oxygen concentrator?
What should I pay attention to when using an oxygen concentrator?
When using an oxygen generator, do not use the oxygen generator near an open flame or while smoking.
Pay attention to the oxygen level and check the device regularly for alarms to ensure you are getting enough oxygen. Too low an oxygen level will affect the breathing effect of the oxygen and the service life of the oxygen concentrator.
If you need to use an oxygen concentrator due to chronic health problems, pay attention to monitoring changes in your blood oxygen levels at all times.
What is the difference between continuous flow and pulsatile flow?
Pulse flow: During use, it can automatically detect your breathing pressure, release the necessary oxygen in time when you inhale, and stop the operation when you exhale. Continuous flow: Continuous flow releases oxygen regardless of whether you inhale or exhale. At present, pulse flow mode is mainly used in portable devices, so the device has a longer operating time.
Is the noise from the oxygen concentrator loud?
Is the noise from the oxygen concentrator loud?
In general, the sound power of most oxygen concentrators ranges from about 30 decibels (DBA) to about 60 decibels. This is equivalent to the volume of a quiet conversation or a quieter whisper. The VARON VP-01 has been tested and the sound is less than 58 decibels. The VARON VL-02 has been tested at less than 45 decibels.
Under what circumstances does the alarm go off?
Under what circumstances does the alarm go off?
When the oxygen concentrator device is not working properly, the device alarm will light up. At the same time, an alarm code will also appear on the display:
F0001: Low battery alarm
F0002: No breathing detected
F0011: High temperature alarm
F0012: Oxygen sensor abnormal alarm
Do I need a prescription to buy a portable oxygen concentrator?
Do I need a prescription to buy a portable oxygen concentrator?
No, we don't need a prescription.
Can I fly with a portable oxygen concentrator?
Can I fly with a portable oxygen concentrator?
Our products are not FAA approved, we recommend that you use it during your trip.
How does an oxygen concentrator work?
How does an oxygen concentrator work?
A portable oxygen concentrator is a device that separates oxygen from the air and allows you to breathe oxygen as needed. Portable oxygen concentrators operate on both AC and DC power, and can be charged on either. Battery charging allows the device to bring in air, separate the oxygen from the rest of the air, and deliver it back to your lungs at a rate that is convenient for you. Some portable oxygen concentrators have both continuous flow and pulse dose settings.
A home oxygen concentrator is a device that converts air into oxygen, making it easier for you to breathe. It is powered by mains electricity and is only compatible with home or fixed installation models. The concentrator draws air into the device through an inlet, where it passes through a filter that traps dust and other small foreign particles before passing through an oxygen separation system. Oxygen is then delivered through a hose and cannula at the correct dosage.
Are the batteries in the portable concentrator rechargeable?
Are the batteries in the portable concentrator rechargeable?
The batteries in a portable oxygen concentrator can be charged either with an AC power cord or with a DC power cord in a car. They can be charged inside the concentrator, or in the case of external batteries, they can be charged with their own cord or with an external battery charger, depending on the model and battery type. The charging time for batteries varies between concentrator units, as well as how old the battery is and how much battery power is left. The average charging time is 4-5 hours.
What is the atomization function?
What is the atomization function?
Atomization: The atomization function of the oxygen concentrator uses expertise to help the respiratory system focus on this one spot, so it has few side effects. At the same time, because the atomized very small particles are better absorbed, the damage to the respiratory system is also very small.
Does the VARON oxygen concentrator support installation in a vehicle?
Does the VARON oxygen concentrator support installation in a vehicle?
The VARON portable oxygen concentrator can operate on 100-240V AC power and 12-16.8V DC power. So it can be used worldwide and for vehicle charging.
How long can the device work?
How long can the device work?
Our home oxygen machines are suitable for you, they can operate 24/7, even while you sleep.
Our lighting devices have overheating protection, it stops every 4 hours.
Do I need to add water?
Do I need to add water?
It can be added to water, you can add water as needed.
How can I change the battery?
How can I change the battery?
Our VP-2 portable oxygen concentrator is equipped with replaceable batteries that you can replace at any time as needed to extend the operating time.
I can't find a place to add water to my VH-3.
Our Home Series product VH-3 is a waterless device. You do not need to add water during use.
How to choose the right oxygen concentrator?
How to choose the right oxygen concentrator?
Varon has three product lines: Portable series, Home series and Light series.
You can read our product guide to learn more about these different product lines.
Do you need a prescription to purchase our products?
Do you need a prescription to purchase our products?
Our product is a healthcare device, so it does not need a prescription. If you have special requirements for oxygen concentration or oxygen flow rate, please choose our product according to your actual situation.
What is the difference between portable and home oxygen concentrators?
What is the difference between portable and home oxygen concentrators?
A portable oxygen concentrator is a type of oxygen therapy device that is convenient to carry around. It provides treatment for those who need higher oxygen concentrations than ambient air levels when traveling or outdoors. It is small and lightweight, and has a battery that can be started at any time.
Compared to portable oxygen generators, home oxygen concentrators are larger and heavier. They cannot be easily transported and used while traveling. They can produce high flow rates and are recommended for patients who require large amounts of oxygen.
What are the main uses of an oxygen concentrator?
What are the main uses of an oxygen concentrator?
Oxygen concentrators can be divided into two uses according to the oxygen flow rate: healthcare and disease treatment.
The 1-3 liter oxygen concentrator is suitable for healthcare: pregnant women, elderly healthcare, students, white-collar workers and other mental health workers can use it, and it is suitable for daily oxygen therapy.
Oxygen concentrators with a capacity of more than 3 liters are suitable for the treatment of diseases: It can be used for patients with chronic diseases (hypertension, hyperglycemia, hyperlipidemia, coronary artery disease, obesity, etc.), patients with respiratory diseases, cardiovascular diseases and cerebrovascular diseases, and patients with heart and lung function diseases. It is suitable for home oxygen therapy.
How is the oxygen concentrator maintained?
How is the oxygen concentrator maintained?
Regularly maintain the appearance of your portable oxygen concentrator and wipe carefully around the vents. Remove dirt by gently rubbing the surface.
Clean your nasal cannula at least once a week. If you use it daily, you should replace it every two months. If you don't use it often, replace it every three to six months.
The filter of a portable oxygen generator can remove dust, dirt, and pollen from the air. Cleaning the filter once a month can extend the life of the device.
Delivery
Why hasn't the product's logistics been updated?
Why hasn't the product's logistics been updated?
The logistics we choose are safe and secure, in rare cases, if you have not received the product for more than 30 days, please contact us by email: support@varoninc.uk .We will deal with it immediately.
What is expedited shipping?
What is expedited shipping?
Expedited shipping is one of our shipping services. It is the fastest way we can offer it, usually you can receive it within 5 days or less.
Why is it charging me a delivery fee?
Why is it charging me a delivery fee?
We currently offer free shipping for orders over €99 in Finland. If you are from other countries or your order is less than €99, you will be charged shipping costs.
Why do I receive more than one package from one order?
Why do I receive more than one package from one order?
We usually ship all of your orders in one package. However, parts and accessories may be shipped separately.
How long will it take for the product to be delivered after purchase and what is the delivery time?
How long will it take for the product to be delivered after purchase and what is the delivery time?
The shipment will be processed within approximately 2-3 business days of your purchase (excluding weekends and holidays).
After placing an order, the delivery time for oxygen generator products is usually 5-7 working days, and the transportation time for machine parts is usually 10-20 working days.
Service and policy
What do I do if I want to change my order details after placing an order?
What do I do if I want to change my order details after placing an order?
Check the order status with customer service and confirm that the order has not been shipped, you can change the order number, address, email address and other information;
If the order has been submitted, the order details cannot be changed.
Can I cancel my order for specific personal reasons after purchase?
Can I cancel my order for specific personal reasons after purchase?
Please contact customer service via email to confirm the current status of your order. If the order status has not been sent, you can apply for cancellation of the order for personal specific reasons;
Once an order has been shipped, cancellation is generally not supported.
Did you receive damaged products or missing parts?
Did you receive damaged products or missing parts?
After receiving the product, please check the product packaging and the product and its accessories. If you find any damage or missing accessories, please contact us in time within 48 hours after signing the receipt.
If the product is found to be damaged, please send the product packaging drawing + diagram of the damaged part to the mailbox
If parts are missing, please send the product packaging drawing + products and accessories, our staff will check after receiving your email information
Are there quality problems with the product?
Are there quality problems with the product?
The products sold on the website have undergone multiple quality inspections, and within 30 days after signing the product, if you find that there are any problems with the quality of the product after receiving or using it, please contact us by email for processing.
How do I find the device's user manual?
How do I find the device's user manual?
We have instructions for each device included in the package. We also have an E-Manual available on our website. You can find it by exploding the description of each model or by clicking HERE
How do I find the right accessories for my device?
How do I find the right accessories for my device?
We have a collection of accessories for our devices. You can search for accessories that are suitable for your device. If you have any questions about accessories, you can also contact us.
Can I cancel my subscription if I change my mind?
Can I cancel my subscription if I change my mind?
Yes! You can cancel your order at any time right before your packages are shipped.
Please contact our customer service and we will cancel your order and refund it.
If the package has already been shipped, don't worry. You can also contact our customer service to return the package, and you will receive your money back as soon as we receive the returned products.
Does the Varon oxygen concentrator store have a warranty?
Does the Varon oxygen concentrator store have a warranty?
Yes! We have a one year warranty on our oxygen concentrators, check all the details here: Warranty Policy